Build teams that perform not just pass hiring screens. PMaps uses visual-first science + AI to measure who will thrive in your Global Capability Center model anywhere in the world. We assess how people think, what they can do, how they behave, and how they communicate at all levels of role, across industries & GCC hubs.
Your GCC’s success depends on people who can reach proficiency quickly, maintain consistent quality, and grow with the operation. PMaps measures capability that predicts real performance across roles, cognitive strengths, job skills, behavioral fit, and communication clarity. With PMaps, you don’t just find talent, you find capable contributors who perform and stay.

Listening Skills Assessment Test
Measures active listening, comprehension, and response appropriateness in communication.
Attention to Detail Assessment Test
Evaluates accuracy, thoroughness, and the ability to spot errors in complex information.
Social Media Skills Assessment
Tests knowledge of social media platforms, content creation, and digital engagement strategies.
Measures typing speed, accuracy, and efficiency to ensure high productivity in clerical tasks.
A conversational AI agent that engages candidates 24/7, assessing initial behavior, clarity, and motivation signals. This eliminates manual phone pre-screening and focuses your hiring teams only on performance-ready talent
Benchmark capability fairly across GCC geographies — India, Philippines, LatAm, EU, MEA — without compromising prediction accuracy..
Auto-evaluates confidence, clarity, solutioning, and professionalism. Shortlisting becomes fact-based, not impression-based → stronger hires, fewer escalations.
A conversational AI agent that engages candidates 24/7, assessing initial behavior, clarity, and motivation signals. This eliminates manual phone pre-screening and focuses your hiring teams only on performance-ready talent
Analyze performance readiness and retention risk before day one. Get data-driven hiring decisions and targeted onboarding — reducing wasted training time.
Multi-signal monitoring flags violations and risky response patterns — ensuring valid scores for roles handling customer experience, financial accuracy, and regulated processes.

Spot fast learners and precise executors — so more hires convert training into output
Measure motivation, resilience, and workstyle fit — ensuring people stick through onboarding and stabilize teams
Communication and judgement insights improve CSAT, compliance, and reduce escalations.
Capability data shows who can shift between voice, chat and back-office — improving utilization and WFM efficiency.
Hiring talent in India, Philippines, LatAm, or Europe should lead to the same performance results — not different ramp times, error rates, or customer satisfaction levels. No compromises. No location-driven performance risk.
A candidate scoring “qualified” in Bengaluru will perform to the same standard in Manila or Mexico City — because our AI equalizes performance prediction across regions.
We identify who can handle GCC pace, feedback, and compliance — so they stay and produce instead of quitting during training
We score clarity, customer confidence & job communication skills — not accents — so CX remains consistent no matter who answers the customer.
Visual-first tests remove language barriers where not needed — so you hire more capable people without lowering standards.
Fair hiring you can trust — everywhere you operate. When you hire with PMaps, you protect people, performance, and your organization’s promise. Every capability insight we deliver is secure, transparent, and responsible by design.
Data Privacy That Respects Every Region: We follow global and local data protections like GDPR, DPDP (India), and APAC privacy laws — so your teams can hire with confidence, wherever talent lives.
Fair, Bias-Checked AI: Our scoring is continuously tested to ensure fair opportunity for every candidate — aligned to EEOC and international fairness standards.
Clear, Explainable Hiring Decisions: Behind every recommendation is a transparent reasoning path — easy for hiring managers to trust, and easy for risk teams to approve.
Secure by Design: ISO 27001 certified infrastructure and encryption keep personal information protected — so trust is built into every step of your hiring process.
Integrity You Can Depend On: Multi-signal proctoring keeps assessment results honest and reliable, protecting the fairness of every hiring journey.
Purpose-built for the specialized work your GCC delivers. PMaps measures the real-world capabilities that drive quality, compliance, and customer trust across your process portfolio.
Banking, Financial Services & Insurance (BFSI)
Hire for accuracy, trust, and risk awareness — supporting zero-error processing and regulatory confidence.
Technology & Digital Operations (ITeS / Engineering)
Assess learning agility, cognitive reasoning, and digital readiness — building adaptive innovation teams.
Pharma & Life Sciences Operations
Measure documentation rigor and SOP discipline — reducing quality leakage in regulated environments.
Customer Experience & Shared Services (BPO / CX)
Improve CSAT, compliance, and first-contact resolution through communication and empathy insights.
Telecom & Utilities (New)
Identify resilience, clarity, and compliance — enabling high-stakes service delivery at scale.
Retail, Travel & Hospitality CX (New)
Measure talent who anticipates needs and handles emotional CX — improving loyalty metrics.
Logistics & Supply Chain
Hire for coordination speed and safety adherence — protecting delivery reliability and cost-efficiency.
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Read MoreLearn more about PMaps through commonly asked questions:
PMaps supports GCCs with scalable assessments for technical, non-technical, behavioral, and cognitive hiring.
GCC stands for Global Capability Center, formerly known as Global In-house Center (GIC).
Setup – Planning, location, and leadership hiring
Build – Initial recruitment and process setup
Scale – Expanding teams and capabilities
Mature – Optimization, automation, and strategic growth

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