AI Communication Tests for Hiring Customer-Ready Candidates

Assess how clearly, confidently, and professionally your people speak and write in real work scenarios. Our AI-based communication assessment evaluate speaking, listening, writing, and interaction quality so you can hire and develop talent that truly represents your brand.

tick
85% Accuracy 
tick
GDPR Ready
tick
All -in-one Skill Test

What is a Communication Assessment Test?

Our AI-based communication tests are designed to evaluate how effectively an individual communicates in spoken and written formats. Every test analyzes clarity, tone, structure, active listening, and response quality in realistic scenarios. You get a detailed view of communication strengths and gaps, ensuring team members meet the interaction demands of their roles and deliver clear, consistent experiences to customers, colleagues, and stakeholders.

language assessment

Recent Assessment

Voice and Accent Assessment Test

timer
53 min
equilizer
All Level
Skill-Gap
Pre-Hire
New

Measures pronunciation, accent clarity, and communication effectiveness for customer-facing roles.

Comprehension Assessment Test

timer
20 min
equilizer
Entry Level
Skill-Gap
Pre-Hire
New

Measures ability to understand, interpret, and analyze written information effectively.

English Language Assessment

timer
59 min
equilizer
Entry Level
Skill-Gap
Pre-Hire
New

Assess English proficiency across grammar, vocabulary, reading comprehension, and writing skills.

Written Communication Assessment

timer
13 min
equilizer
All Level
Skill-Gap
Pre-Hire
New

Designed to identify professionals who excel in drafting concise, impactful documents and correspondence, vital for all.

PMaps Solution to Assess Key Communication Skills

Turn abstract “good communication” into measurable scores that compare candidates on the same global benchmark

verbal communication

Verbal Communication Skills

Evaluate spoken and written communication through role-based tasks, measuring clarity, structure, vocabulary, and overall comprehensibility in real workplace conversations effectively.

written communication

Non-Verbal Communication Skills

Analyze non-verbal cues in AI video interviews that checks eye contact, expressions, posture, and micro-movements to infer confidence, attentiveness, and relationship-building style accurately for candidates.

elevating language

Business Communication Skills

Assess business communication in emails, reports, and calls, focusing on professionalism, brevity, accuracy, and audience alignment for client-facing interactions everywhere.

See Success in Action

oracle
Glenmark

Shreyashee Dutta, HR Talent Lead

download icon

Read Case Study

PMaps delivered a fully customized assessment experience tailored to our domain-specific technical needs. The platform was intuitive for both admins and participants, and the support team was prompt, collaborative, and solution-focused throughout the process.

Why PMaps Assessment

Pmaps assessment

Globally
Validated

Pmaps assessment

Language
Agnostic

Pmaps assessment

Advanced
Analytics

Pmaps assessment

Reliable &
Validated

Pmaps assessment

Seamless
Integration

Pmaps assessment

Real-time
Reporting

Pmaps assessment

Proctoring

Build Teams with Good Communication Skills Using Pre-employment Communication Tests

Our talent assessment platform helps you hire and develop teams with confident communicators, not just good resumes. Use AI-automated communication tests to objectively screen applicants’ speaking, writing and listening abilities before interviews, reducing guesswork and improving customer-facing everyday performance.

Advancing Communication Skills with AI Technology

In the era of global connectivity, effective communication is the cornerstone of successful organizations. AI-based Communication Tests offer precise, objective evaluations of verbal and written communication skills essential in today’s diverse workplace, especially for cross-border teams in GCC companies, where clarity across languages and cultures is critical.

AI-Driven Insights for Targeted Development

These assessments use advanced algorithms to analyze real communication patterns, identifying nuances in tone, structure, clarity, and style that traditional methods miss. They reveal specific strengths and gaps and enable efficient, personalized development plans. High-volume BPO and contact center environments use these insights to coach agents on empathy, de-escalation, and call flow.

The Accuracy Advantage in Communication Evaluation

AI-based communication assessments process large volumes of responses quickly and consistently, detecting subtleties a human rater might overlook. This accuracy helps organizations better match communication skills with job expectations—particularly in banking, where unclear explanations about products, fees, or compliance can damage trust and create regulatory risk.

Creating Tailored Improvement Strategies

With detailed AI insights, organizations craft targeted improvement strategies for presentation skills, writing clarity, conversation flow, or response empathy. The finance industry uses these strategies to refine collections conversations, loan explanations, and repayment negotiations that must remain firm, compliant, and respectful.

The Impact on Organizational Communication Dynamics

Implementing AI-based Communication Tests transforms communication dynamics. Teams collaborate, decide, and solve problems more effectively, and culture becomes clearer and more cohesive. In the sales and retail industry, this means frontline staff who understand needs quickly, explain options simply, and handle objections without friction, driving better customer experiences and conversions.

The Future of Communication Development with AI

As AI evolves, communication tests will deliver even deeper insight into behaviors, enabling more nuanced development. In pharma, they support field teams and medical representatives in conveying complex clinical information clearly and responsibly to professionals, regulators, and partners.

Why Choose AI-Based Communication Tests?

AI-based Communication Tests give organizations a scalable, objective, and efficient way to enhance communication skills across the board. In healthcare, for example, structured testing helps clinicians, nurses, and coordinators share critical information with accuracy and compassion, improving both patient outcomes and overall experience.

Final Take

By leveraging AI-based Communication Tests, companies ensure their teams have the communication skills needed to navigate modern workplace complexity, turning everyday interactions into a consistent, measurable driver of organizational success.

add test

Add test

Add this test your tests

group
share link

Share Link

Share test link from your tests

group
test view

Test View

Candidate take the test

group
insightful report

Insightful Report

You get their tests report

Explore PMaps' comprehensive suite of assessments.

Explore Test Library

Case Studies

voice and accent

Voice and Accent Case Study

Are you searching for ways to enhance customer satisfaction in your organization? Unlock the power of language assessments, hire language-proficient candidates, and revolutionize your customer experience.

Read More
medusind healthcare
Medusind - Healthcare - Case Study

Learn about the incredible story of how Medusind Solutions Pvt Ltd, a leading organization in the pharmaceutical industry, used the game-changing PMaps Job-Fit Assessments for their recurring problem of employee attrition within a few months of hiring.

Read More
IDFC first bank
IDFC First Bank - Case Study

Uncover how the first-of-its-kind PMaps Job-Fit Assessments revolutionized hiring at IDFC First Bank. The PMaps Performance model revealed its exceptional ability to identify high scorers who were hired with 88% precision.

Read More

PMaps Frequently Asked Questions

Learn more about PMaps through commonly asked questions:

What is The Best Communication Style?
How to Test Communication Skills?
What is Test-Based Communication?
What are The Best Questions for Communication Skills?
What are the 7 Major Forms of Communication?
What are The 7 Theories of Communication with Examples?

You’ve come this far.

Know how PMaps can streamline your hiring process, refine your talent management, and elevate your team's performance. Take the first step into a future of informed, data-driven HR decisions.

Get a callback

Get a Callback

Need support? Fill out the form and we'll get back to you shortly.

Get a Callback

Need support? Fill out the form and we'll get back to you shortly.

Valid number

Thank you!

Thank you! Your submission has been received!
You can check submitted datas from "Project Settings".
Oops! Something went wrong while submitting the form.
✓ Valid number