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Glenmark Pharmaceuticals' L&D Transformation

Pharma
Healthcare

Introduction:

In the highly regulated world of pharmaceuticals, generic training just doesn’t cut it. Glenmark Pharma needed a smarter, faster way to identify skills, assess compliance readiness, and guide post-hiring development for its QA and Operations teams.

This case study reveals how Glenmark partnered with PMaps to build custom AI-based psychometric assessments aligned with FDA, WHO, and ALCOA+ standards—and rolled them out in just 30 days. With multilingual delivery, real-time dashboards, and precision reporting, Glenmark turned assessment insights into high-impact, post-hiring interventions that scaled across the workforce.

👉 Want to learn how they did it?

Download the full case study to explore the end-to-end strategy, results, and replicable framework.

What You’ll Learn:

  • How Glenmark aligned assessments with FDA, WHO, and ALCOA+ compliance standards
  • The dual-layer approach to assessing technical skills and cognitive traits
  • How real-time dashboards helped HR & L&D teams design precision-targeted interventions
  • The impact: stronger audit-readiness, smarter training investments, and faster upskilling

Why This Case Study Matters

In a highly regulated industry, guessing skills just isn’t an option. Glenmark’s journey showcases how pharma companies can future-proof their workforce using AI and psychometric science—without disrupting operations.

What Glenmark Says:

PMaps delivered a fully customized assessment experience tailored to our domain-specific technical needs. The platform was intuitive for both admins and participants, and the support team was prompt, collaborative, and solution-focused throughout the process. - Team Glenmark

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Glenmark Case Study

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PMaps Frequently Asked Questions

Learn more about PMaps through commonly asked questions:

How did PMaps customize assessments specifically for Glenmark’s QA and Operations teams?

PMaps followed a structured co-creation process with Glenmark. It began with collaborative workshops involving HR, QA, and L&D leaders to define job-specific competencies. Glenmark’s domain experts shared real-world scenarios and compliance requirements (e.g., FDA, WHO, ALCOA+). Based on this, PMaps’ psychometricians and product team used AI-assisted item generation to create pharma-specific questions across cognitive, technical, and regulatory areas. Each module was then psychometrically validated (>0.80 reliability) to ensure scientific rigor before deployment.

What specific roles and competencies were covered in Glenmark’s assessments?

The assessments were customized for Pharma QA & Operations roles across job levels—covering IPQA, CAPA, deviation handling, audit readiness, HPLC/GC calibration, and regulatory documentation. Cognitive traits like attention to detail, compliance logic, and critical thinking were also measured.

How long did it take to go live and start getting actionable insights?

Glenmark achieved measurable outcomes in just 30 days. The journey included stakeholder workshops, psychometric test development, deployment, and real-time reporting dashboards for both individual and team assessments.

How are assessment reports generated, and how can HR/L&D teams use them?

Reports are generated in real-time once assessments are completed. Each participant receives an individual report highlighting their strengths, skill gaps, and compliance readiness. Simultaneously, team-level dashboards aggregate results to reveal department-wide trends. These insights enable HR and L&D teams to:

  • Prioritize training investments
  • Flag compliance risks proactively
  • Personalize upskilling plans
  • Track progress over time

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Client Testimonials

Glenmark HR Shreyashee
HR Lead

PMaps delivered a fully customized assessment experience tailored to our domain-specific technical needs. The platform was intuitive for both admins and participants, and the support team was prompt, collaborative, and solution-focused throughout the process.

Medusind TA Laxmi
Vice President HR

Partnering with PMaps has enabled us to efficiently filter candidates and stay on track with our recruitment goals through advanced technology-driven solutions.

IKS Director Sachin
Director of Hiring & Training

Working with PMaps has been great! Their agile approach and customizable Scribe Test streamlined our hiring process, improving throughput by over 85%. PMaps’ exceptional support ensures we always get the right assessments at the right time.

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