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Identify candidates who can speak clearly, type fast, and listen actively — all under real-time pressure. Our AI-powered BPO assessment simulates live chat and voice interactions to ensure role-ready communication before interviews.
Go beyond grammar tests. Assess real-world call scenarios, multitasking under stress, and behavioral fit using AI-driven role simulations. Tailored for inbound, escalation, chat, and blended BPO roles.
No more guesswork. Our AI-based BPO assessment platform auto-ranks candidates with built-in benchmarks for each job role — saving hiring time and improving recruiter confidence.
Customer Service Assessment Test
Evaluate empathy, task focus, and service attitude for customer-first roles. Includes scenario-based questions for tone control, emotional regulation, and conflict handling
Customer Service Chat Assessment Test
Assesses grammar, typing speed, written tone, and multi-tasking through live-style chat prompts.
Built for fast-paced digital customer support environments.
Voice & Accent Assessment Test
Test fluency, pronunciation, grammar, and clarity using AI-powered audio evaluation. Identifies accent mismatch, articulation issues, and speech hesitations.
Email Etiquette Assessment Test
Measure clarity, tone, grammar, and structure in written customer communication. Includes email editing, response drafting, and tone judgment
Explore real results from our BPO clients — from faster hiring to lower training effort. Used by industry leaders like
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Ms. Preeti Shirke, Sr. Vice President Recruitment
PMaps gave us the flexibility to customize assessments based on our unique hiring needs. Their platform helped us reduce interview effort and shortlist better-fit candidates faster.
Ms. Preeti Shirke, Sr. VP – Recruitment
Overall, it's an excellent tool for screening candidates. I would definitely recommend it for future use.
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Ankit Singh Aswal, Group Head Talent Acquisition
PMaps enables us to screen and assess candidates before they join us, especially when hiring thousands of individuals. It helps us understand their aptitude, thought processes, communication skills, and psychometric profiles.
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AGM Service Partner Operation, Sr. General Manager, General Manager
We were specifically looking for something that allowed us to combine multiple applications into a single, centralized platform. PMaps helped us achieve that, and it's been a huge help. The ability to customize the tool as our industry evolves.
Sales Capability Development
In the last seven to eight months since we started using it, we have conducted over 2,500 tests. The team has responded well and has been available when needed, including on a couple of Fridays when urgent assessments were required
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Inspired by our client success stories?
Try the same AI-powered BPO assessments trusted by Teleperformance, Tech Mahindra, and more to hire better, faster, and smarter.
Assess grammar, fluency, tone, and pronunciation using AI-driven speech and text analytics. Ensure customer-facing talent can communicate clearly and confidently across accents, regions, and platforms.
Evaluate attention to detail, cognitive reasoning, and listening comprehension — critical for global support and client-facing roles. Designed to identify adaptable, quick-learning agents for voice and chat processes.
Measure typing speed (WPM), precision, and grammar through realistic chat simulations. Ensure candidates can maintain quality and turnaround time under SLA pressure.
Deploy validated behavioral assessments to measure empathy, self-control, teamwork, and motivation — key to consistent service performance in global environments. Benchmarked across top-performing agents worldwide.
Simulate real customer interactions with scenario-based tasks that assess decision-making, policy adherence, and emotional control. Identify candidates who demonstrate readiness for live call and chat operations before onboarding.
Conduct AI-proctored online assessments from any device with advanced fraud detection. Built for remote, hybrid, and distributed hiring across global talent pools.
AI-based scoring instantly ranks candidates on job readiness, communication clarity, and process fit. Reduce recruiter workload and ensure fair, data-driven shortlisting.
Assess large candidate volumes across languages, accents, and geographies with built-in translation and localization support.
Ideal for global contact centers hiring across English, Spanish, Arabic, and other key service languages.
Designed to help you scale faster and hire smarter, the PMaps BPO assessment ecosystem combines AI-driven assessments, proctoring, interviews, and integrations into one seamless experience. Build an automated, insight-rich hiring pipeline that saves time without compromising quality.
Join thousands of global BPO recruiters, HR, and L&D leaders who trust PMaps to simplify hiring, proctoring, and candidate evaluation — with precision and integrity at every step.
Everything recruiters and L&D leaders ask before using PMaps for high-volume BPO hiring.
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