Technical
Post-Hire
Skill-Gap
Pre-Hire
Surveys
Personality
Language
Culture
Skill
Domain
Cognitive
Behavioral
left arrow

Dear Hiring Team: The Letters We Never Sent

Hiring Practices
Workplace Culture
Author:
Tarvinder Kaur - Co-Founder
December 22, 2025

Introduction

As we close out 2025, there's a conversation we don't have enough in talent acquisition.

While we celebrate the great hires we made, the teams we built, and the goals we hit — there are hundreds of talented people who applied to our organizations this year who never got a fair shot.

Not because they weren't qualified. But because our screening systems weren't designed to see them.

This holiday season, as many job seekers refresh their inboxes hoping for good news, I've been thinking about the letters they might write if they could.

Letter #1: From Priya, the Career Switcher

Dear Hiring Manager,

I spent 8 years in telecom customer service before applying for your inside sales role. I didn't have "B2B SaaS experience" on my resume, so your ATS filtered me out in 4 seconds.

What your system didn't see: I handled 100+ customer conversations daily, resolved complex technical issues, and consistently exceeded my targets by 40%. I taught myself your product from your website and could explain it better than half your current team.

I had the skills. I had the drive. I had the proven track record of exceeding goals in a customer-facing role.

I would have been your top performer. Instead, I'm still looking.

— A candidate who was filtered out before anyone looked

Letter #2: From Arjun, the Gen-Z Graduate

Dear Hiring Manager,

I applied for your entry-level analyst position. My resume showed a 3.2 GPA from a tier-2 college, so I never heard back.

What your screening missed: I'm a voracious learner who's built financial models for 3 NGOs, runs a 10K-follower finance education page on Instagram, and can pivot between Excel, Python, and Tableau faster than most analysts with 5 years of experience.

I didn't have perfect grades because I was too busy learning skills that actually matter. I didn't go to an IIT because my family couldn't afford coaching classes.

My college didn't have the brand. But I had the hunger.

— A candidate who never got to prove themselves

Letter #3: From Meera, the Operations Expert

Dear Hiring Manager,

I applied for your operations manager role. English isn't my first language, so my phone screening didn't go well. You marked me as "communication issues."

What you didn't discover: I've managed teams of 50+ people across multiple shifts, reduced operational costs by 23% in my current role, and my team's retention rate is 94% in an industry where 60% is considered good. I communicate perfectly in the language that matters most — getting things done.

My team understands me. My metrics speak for themselves. My stakeholders trust my judgment.

I just needed a chance to show my work, not just talk about it.

— A candidate who was judged on the wrong metric

Letter #4: From Rahul, the Skilled Professional

Dear Hiring Manager,

I applied for your project management role with 6 years of experience delivering complex implementations. I didn't have a PMP certification, so I was marked as "not qualified."

What you missed: I've led 15+ cross-functional projects with 98% on-time delivery, managed stakeholders across 4 countries, and built frameworks that are still being used years later. My last project saved the company ₹2.5 crore annually.

I learn by doing, not by taking certification exams. My results speak louder than any credential.

I would have delivered from day one.

— A candidate who had the track record, not the certificate

The Reality Behind These Letters

These aren't real letters. But they represent real patterns we see every day working with hiring teams across India, UAE, Philippines, South Africa, and beyond.

Smart, capable, driven people who get filtered out because:

  • Our screening looks for keywords, not capabilities — "B2B SaaS experience" becomes more important than "exceeded sales targets by 40%"

  • We prioritize pedigree over potential — We'd rather hire a mediocre candidate from an IIT than a brilliant one from a tier-2 college

  • We judge communication skills in ways that miss actual job performance — Fluent English matters more than the ability to manage 50 people effectively

  • We let credentials override demonstrated results — A PMP certification weighs more than 15 successful projects

  • We use gut feeling when we should be using data — "I don't think they're a culture fit" often means "they're not like me."

And here's what keeps me up at night: we'll never know who these people could have been for our organizations.

The Hidden Cost of Filtering Out Great Talent

Think about it:

The career switcher who was filtered out? She would have brought fresh perspective, customer empathy, and a hunger to succeed that your tenured sales team has lost.

The tier-2 college grad? He would have out-performed your IIT hires within 6 months because he's been proving himself his entire life.

The operations expert with "communication issues"? She would have transformed your efficiency metrics and built a team culture your competitors would envy.

The professional without the certification? He would have mentored your entire team and delivered projects that moved the needle on revenue.

They're all still out there. Still applying. Still getting filtered out by the next company's screening process.

And somewhere, hiring managers are wondering why they can't find "good talent."

This Isn't About Guilt. It's About What We Do Next.

I'm not sharing this to make anyone feel guilty. Hiring is genuinely hard. Screening hundreds of applications is overwhelming. Budgets are tight. Time is limited. We all do the best we can with the tools and bandwidth we have.

Every hiring manager I know is trying to build great teams while juggling 17 other priorities.

But as we head into 2026, here's what I'm committing to — and what I hope you'll consider:

Let's give ourselves (and our candidates) the gift of fairer screening.

What If 2026 Was Different?

What if next year was the year we:

✓ Tested for skills that actually predict job success

Not credentials that look good on LinkedIn, but actual capabilities that correlate with performance. Can they solve problems? Can they learn quickly? Can they work well with others?

✓ Looked beyond resumes to see real capability

A resume is a marketing document, not a performance predictor. The best salespeople aren't always the best at selling themselves on paper.

✓ Gave candidates from non-traditional backgrounds a genuine shot

The best hire I ever made had none of the "right" qualifications on paper. She had a gap in her resume, no brand-name companies, and switched careers twice. She became the highest performer on the team.

✓ Used assessments that don't penalize language, educational background, or interview polish

Because these things rarely correlate with job performance. Some of the smartest people I know bomb traditional interviews. Some of the best operators struggle with phone screens.

✓ Made data-driven decisions instead of gut-feel calls

Our instincts are wonderful. They help us navigate complex social situations and make quick decisions. But they're also full of unconscious bias. We like people who remind us of ourselves. We trust pedigree because it feels safe.

What if we built hiring systems that found the talent we're currently missing?

A Different Approach to Screening

At PMaps, this is exactly what we've been working on for over a decade.

We've built visual, language-agnostic, AI-powered assessments that help companies see talent they'd otherwise miss. Not because their screening is broken, but because traditional methods have built-in blind spots.

Our assessments evaluate:

Cognitive Ability — How do people think and solve problems? Can they learn quickly? Can they handle complexity?

Job-Specific Skills — Can they actually do the work? Not "do they have the credential," but "can they perform the task?"

Behavioral Fit — Will they thrive in your environment? Do they work well in teams? Can they handle the pace and pressure?

Learning Potential — Can they grow with your organization? Will they adapt as roles evolve?

And we do it in ways that don't penalize candidates for:

  • Where they went to college (or if they went at all)
  • How polished their English is
  • Whether they interview well under pressure
  • Their lack of traditional credentials
  • Career gaps or non-linear career paths
  • Coming from a different industry

Because none of those things predict whether someone will excel in your role.

The Results Our Clients See

Companies using PMaps' assessment-based screening consistently report:

  • 40-60% reduction in time-to-hire — because you're screening based on actual capability, not credentials
  • Better quality of hire — candidates who perform assessments well tend to perform on the job
  • More diverse candidate pools — when you remove bias from screening, you naturally get more diversity
  • Higher retention rates — because you're matching skills and behavioral fit, not just credentials
  • Fewer bad hires — which saves massive costs in rehiring, lost productivity, and team disruption

But the metric I'm most proud of? The talented people who now get their shot.

Real Stories from Our Platform

We've seen candidates who:

  • Scored in the top 5% on cognitive assessments but had no college degree — they're now leading teams at Fortune 500 companies

  • Struggled in English phone screens but excelled in visual problem-solving tasks — they're now top performers in operations roles

  • Had 2-year career gaps (for caregiving) but demonstrated strong learning ability — they're now managing critical projects

  • Came from completely different industries but showed transferable skills — they've brought innovation their new teams desperately needed

These people exist in your candidate pool right now. Your screening process just can't see them.

What 2026 Could Look Like

Imagine starting the new year with a hiring process that:

  1. Actually finds the best talent — not just the best credentials
  2. Reduces your unconscious bias — by using data instead of gut feel
  3. Gives you defensible hiring decisions — backed by science, not subjectivity
  4. Expands your talent pool — by removing arbitrary barriers
  5. Improves your employer brand — because candidates experience fair, respectful screening

This isn't aspirational. This is what assessment-based hiring delivers.

My Invitation to You

If you're planning your 2026 hiring strategy and want to explore how assessment-based screening could work for your team, I'd genuinely love to have that conversation.

No pressure. No lengthy sales pitch. Just a candid discussion about:

  • What hiring challenges you're facing
  • Where your current screening might have blind spots
  • How assessments could complement your existing process
  • Real examples from companies in your industry

My Invitation to You

If you're planning your 2026 hiring strategy and want to explore how assessment-based screening could work for your team, I'd genuinely love to have that conversation.

No pressure. No lengthy sales pitch. Just a candid discussion about:

  • What hiring challenges you're facing
  • Where your current screening might have blind spots
  • How assessments could complement your existing process
  • Real examples from companies in your industry

Schedule a 15-minute consultation or email me directly at tkaur@pmaps.in— I read and respond to every message.

To Everyone Job Hunting Right Now

If you're currently looking for work and reading this — especially during the holidays when job searches feel particularly tough — please know this:

Your worth isn't determined by an ATS rejection or a recruiter's 6-second resume scan.

The right opportunity is looking for you, even if the algorithms haven't connected you yet.

Keep going. Keep applying. Keep believing in what you bring to the table.

Your skills are valuable. Your experience matters. Your potential is real.

Someone will see it. And when they do, you'll get your shot to prove what you've known all along — that you belong at that table.

Let's Make 2026 Different

As we head into a new year, let's commit to building hiring systems that:

  • See talent instead of credentials
  • Measure capability instead of pedigree
  • Give people fair shots instead of snap judgments
  • Use data instead of bias

Because every great hire we make starts with a screening decision.

And every screening decision is a chance to find someone exceptional — or filter them out before we even know they exist.

Let's choose to see them.

What are you committing to changing in your hiring process in 2026? Share your thoughts in the comments below.
About the Author:

TK works at PMaps, helping organizations across India, UAE, Philippines, South Africa, and beyond build fairer, more effective hiring processes through AI-powered talent assessments. Connect with TK on LinkedIn.

Download Now

PMaps Handbook on Mindful Hiring

Oops! Something went wrong while submitting the form.

Frequently Asked Questions

Learn more about this blog through the commonly asked questions:

Why do qualified candidates get rejected by ATS?

Qualified candidates get rejected by ATS because many systems prioritize keyword matches, job-title alignment, and exact experience labels. If a resume doesn’t match the job description language closely (for example “B2B SaaS” vs “sales”), the ATS may rank it low even when skills are transferable.

How long does a recruiter spend screening a resume?

In high-volume hiring, recruiters may spend seconds to under a minute per resume during the first pass—especially when using ATS filters and shortlist rules. That’s why capability signals beyond keywords matter.

What are the biggest blind spots of resume screening?

Common blind spots include:

  • Transferable skills from different industries
  • Non-linear career paths or gaps
  • Strong performers from non-elite colleges
  • Candidates with weaker “resume writing” skills
  • High potential learners with projects over pedigree

Why do interviews sometimes reject strong candidates?

Traditional interviews often reward confidence, fluency, and polish more than actual job competence. Unstructured interviews also introduce inconsistency and bias—different interviewers may judge the same candidate differently.

What is the hidden cost of rejecting good candidates early?

The hidden cost includes missed top performers, longer time-to-fill, repeated hiring cycles, higher recruiter workload, lower diversity, and weaker employer brand—because strong candidates disengage when screening feels unfair.

How do you screen fairly when you get too many applications?

Use a structured, scalable filter that measures capability early: short role-based assessments, knockout criteria tied to performance, and consistent scoring—so you shortlist based on job success factors, not just resume keywords.

Is skills-based hiring good for high-volume roles?

Yes—because it helps shortlist faster and more consistently, especially for frontline sales, customer support, operations, and entry-level roles where resumes may not reflect true capability.

What should HR teams change in 2026 to improve screening?

A strong 2026 reset includes: defining role success metrics, shifting from keyword screening to capability screening, using structured evaluation, reducing pedigree bias, and tracking outcomes like ramp-up, retention, and performance to continuously improve hiring quality.

What is the best alternative to resume screening?

The most effective alternative is role-based evaluation—short assessments, work samples, and structured interviews that measure skills and behaviors tied to job performance.

Resources Related To Test

Related Assessments

Pre-hire HR Manager Assessment

time
55 min
type bar
Entry Level

Evaluate decision-making, empathy, people management & HR policy skills with this mobile-friendly HR manager assessment

Voice and Accent Assessment Test

time
59 min
type bar
Entry Level
Featured

Measures pronunciation, accent clarity, and communication effectiveness for customer-facing roles.

Sales Aptitude Assessment Test

time
25 Mins
type bar
All
Featured

Measures inherent sales abilities and the potential to develop sales expertises.

Employee Engagement Survey

time
7 mins
type bar
Entry Level

Evaluates employee engagement, satisfaction, and motivation within the workplace.

Subscribe to the best newsletter. Ever.

Your email is only to send you the good stuff. We won't spam or sell your data.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get a callback

Get a Callback

Need support? Fill out the form and we'll get back to you shortly.

Get a Callback

Need support? Fill out the form and we'll get back to you shortly.

Valid number

Thank you!

Thank you! Your submission has been received!
You can check submitted datas from "Project Settings".
Oops! Something went wrong while submitting the form.
✓ Valid number